Complaints Procedure
How to raise a complaint and how we handle it fairly and promptly.
Draft for review. This statement is provided as a working draft and should be confirmed with legal advisers before publication.
How to complain
Email hello@medibee-recruitment.co.uk with “Complaint” in the subject line, describing what happened and what outcome you’re seeking.
What happens next
We acknowledge complaints within 5 working days and aim to provide a full response within 20 working days.
If you remain dissatisfied, we will explain any further steps available to you, including any relevant external body.