Complaints Procedure

Last updated: February 2026

Our commitment

Medibee Recruitment Ltd is committed to providing a high standard of service. If you are not satisfied with any aspect of our service, we want to know so we can put things right.

How to make a complaint

You can submit a complaint by:

Please include as much detail as possible, including dates, names, and a description of what happened.

What happens next

Step 1: Acknowledgement

We will acknowledge your complaint within 2 working days.

Step 2: Investigation

We will investigate your complaint thoroughly and fairly. This may involve speaking to relevant parties and reviewing any relevant documentation.

Step 3: Response

We aim to provide a full response within 10 working days. If the matter is complex and requires more time, we will keep you informed of progress.

Step 4: Resolution

We will explain our findings and any actions we have taken or will take. If appropriate, we will apologise and explain how we will prevent similar issues in future.

If you are not satisfied

If you are not satisfied with our response, you may escalate your complaint to the relevant regulatory body or seek independent advice.

Contact

To submit a complaint, contact us at hello@medibee-recruitment.co.uk.